Tag: design

Rethinking design when migrating applications

March 27, 2015 As part of helping customers move from the Clarify Classic Client to Dovetail Agent, we often assist in porting their customization from Clarify forms and ClearBasic code into Dovetail Agent code (HTML, C#, CSS, JavaScript). It’s easy to fall into the thinking that we want our customizations within Dovetail Agent to look and behave the same exactly as how they are within the Clarify Client. While there are advantages to this (familiar app, less training, etc.), I think it’s worthwhile to revisit your customizations and take the opportunity to improve them where it makes sense. Within Clarify, there are some constraints that often cause customizations to have to be done a certain way. Within a web application like Dovetail Agent, we also have some constraints, but they’re not typically the same constraints that we had with the old Clarify Client.…

Using Ubiquity to "edit" web pages

September 29, 2008 I commonly take screen-shots of our web applications, and use them here within my blog. Occasionally when I do this, I want to hide or obfuscate certain pieces of information. For example, I may want to share a screenshot of a case from one of our production systems, or I may have some data that I use in my dev system, that isn't exactly "professional", so I wouldn't want the outside world seeing it. Or perhaps even a URL that I don't want to expose. I used to do a bunch of work, and jump through some hoops in order to make everything professional, hide data, etc. But using Ubiquity, its really easy to change the page on the fly - no programming necessary. For example, lets say that I start with this page: I then invoke Ubiquity (ctrl-space), and…

My vote for worst web site: the Microsoft Partner Program

January 21, 2008 It's that time of year again - time to renew our Microsoft Partner Certification. I hate this process. I especially hate their website - it very well may be the worst design in usability I've ever encountered.Unsupported browserTo start, they only want you to use Internet Explorer. Opening it in Firefox yields this lovely message: You are using an unsupported Internet browser. Please use the most recent non-beta version of Internet Explorer to access this page. If you continue you will likely experience performance issues. Please download this supported version or proceed to the PMC page you requested."Please use the most recent non-beta version of Internet Explorer" So, that implies that the Partner Program doesn't think that beta versions of IE are stable. Nice.OK, so I click the download link (just because I'm curious), and where does it take me?That's right…

A great example of usability improving the customer support experience

August 22, 2007 The 37signals guys point us towards Twitter's use of HelpSpot's Help Desk software:   How do you help your helpdesk/support team give you the best support? Give them the information they need right from the start. I really like the simple, clear, and concise labels: This is what I DIDThis is what I EXPECTED to happenThis is what ACTUALLY happened I'm sure this greatly helps the support team resolve more requests on the first go-round, as opposed to the all-too-common first response having to ask the customer for more information. It's good for the support team, and good for the customer. Nicely done.  

Seagate cares about the customer experience, and it shows

July 19, 2007 Check out this post on How Seagate learned to package like Apple. Not only is the packaging well done, but the "technical" manual (that doesn't come across as technical) is as well. They obviously thought about the entire customer experience, from a potential customer picking up the box in a store, to the unpacking of the contents, to the manual that guides one through the setup, and finally to its use. Someone obviously kept the customer experience question front and center at all times: How does it make the customer feel, at every step along the way? Nicely done.   Technorati Tags: design, customer experience