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Tag: Clarify upgrade

Happy To Be Of Service

Static image May 25, 2007 The current IT and software development world is very much concerned with services, and service oriented architecture. This is a world well suited for Dovetail Software, we were service oriented from the beginning.   We started life exposing Clarify processes in APIs, and these have evolved today into Web services as well. Our purpose was always to provide extensibility to the Clarify install. It was a more elaborate procedure in earlier years.   “SEC.NET also supports “API invoke mode”, which allows any of the hundreds of available high level APIs from the Dovetail SDK to be invoked. This was originally written to allow systems to send email for integration purposes [...] This capability was built years ago, before the prevalence of SOA architectures. Modern systems will typically just call anAPI directly, or even make a WebService call, as opposed to invoking an API over email (basically, RPC over email).” – Email…

Knowledge in Motion

Static image May 15, 2007 Knowledge only works when it’s in motion – being consumed, or expressed, or else being analyzed, sorted and ordered. The data components of knowledge arise out of motion, and are captured by information systems.   The greatest technical challenge for the development of enterprise-wide knowledge management lies with integration of legacy systems and newer information tools.   Key tools in this effort are ETL products. ETL (extract, transform and load) refers to the extraction of data from active systems, classically for importation into a data warehouse for cleansing and (re)processing, but generally for any reason, such as a mashup or entry into another application for further recalculation on the fly.   “the reality of BI for most enterprises is far murkier, with massive investments in technology for data warehousing, data integration, and analytics, but payoffs that are sparse or hard to calculate. What’s needed, experts agree,…

Two Key CRM Problems – Adoption and Expectations

Static image April 23, 2007 After a decade of development, CRM deployments are still problematic for many companies, as recent surveys show. Two main areas of concern are employee adoption of new deployments, and also large disparities between what executives expect and what the system actually delivers.   Additionally, sales consultancy CSO Insights finds installation problems, with forty-one percent of implementations going over budget. The main reasons for budget overruns center around management failure to plan for user training and post-install support. This melds with the adoption rates being lower than expected. CSO explains:   ”’I’m sure we could pick out companies whose numbers are well above average, and I think we would find those companies have had CRM [programs] for some time,’ Trailer said. ‘But I would suspect the difference is not their CRM[technology] but their management. CRM isn’t what makes the difference; people embracing the tools makes the difference.’” See CRM software fails sales   This is…