January 20, 2015
It’s only natural that legacy Clarify deployments are often supported by outdated or soon to be outdated versions of operating systems and databases. More and more we’re contacted by clients exhibiting a slight tone of panic in their voices because the database and/or operating system their Clarify CRM software is residing on is soon to be unsupported, leaving them with more questions than answers. Will our customizations break? Will our event rules still fire properly? Will our Outlook version interact properly with legacy Clarify tools after an upgrade? What the heck are we going to do if something mission critical breaks? What if our auto-generated customer emails cease to work? Can you even imagine the increased workload to our support center staff if they have to individually email a follow up to each customer? Have we waited too long…
Clarify Infrastructure Upgrades Continue to Grow in Popularity
January 20, 2015
It’s only natural that legacy Clarify deployments are often supported by outdated or soon to be outdated versions of operating systems and databases. More and more we’re contacted by clients exhibiting a slight tone of panic in their voices because the database and/or operating system their Clarify CRM software is residing on is soon to be unsupported, leaving them with more questions than answers. Will our customizations break? Will our event rules still fire properly? Will our Outlook version interact properly with legacy Clarify tools after an upgrade? What the heck are we going to do if something mission critical breaks? What if our auto-generated customer emails cease to work? Can you even imagine the increased workload to our support center staff if they have to individually email a follow up to each customer? Have we waited too long…
January 6, 2014
Dovetail's project to completely revamp and modernize our line of web clients for Clarify is starting to yield great results. Agent 5 is here! And it has been completely redesigned with an entirely new user interface (UI) that offers users an experience that is simpler, more usable and more enjoyable, yet still familiar. The focus on usability means fewer steps to complete a task, fewer clicks to get to the data you need, and less time spent navigating through windows when working cases. Agent 5 is quite literally a new experience. A few enhancements that you’ll notice immediately are: Multi-browser Compatibility: Agent 5 works using Chrome, Internet Explorer and Firefox. Speed: Agent 5 is noticeably faster than Clarify and other versions of Agent. This is due in part to newer technology, optimizations during building, and less windows.…