November 1, 2012
There are times when Rulemanager will report a bad time_bomb in the system. Although it’s easy to just ignore when this happens, it’s better to diagnose the issue to understand (and resolve) the root cause. This post will walk through an approach to troubleshooting bad time bombs. Time Bombs Recall that a time_bomb record is created when events happen in the system, such as a case being created or closed, workflow actions (dispatch, accept, assign, yank), etc. Rulemanager is responsible for picking up these time bombs, and comparing them against the defined business rules in the system, to see if something should happen, such as a notification. Time Bombs Gone Bad On occasion, Rulemanager will report a bad time_bomb. This will typically show up in the Rulemanager log file. It may also be reported via email, if your Rulemanager…
Troubleshooting Bad Time Bombs
November 1, 2012
There are times when Rulemanager will report a bad time_bomb in the system. Although it’s easy to just ignore when this happens, it’s better to diagnose the issue to understand (and resolve) the root cause. This post will walk through an approach to troubleshooting bad time bombs. Time Bombs Recall that a time_bomb record is created when events happen in the system, such as a case being created or closed, workflow actions (dispatch, accept, assign, yank), etc. Rulemanager is responsible for picking up these time bombs, and comparing them against the defined business rules in the system, to see if something should happen, such as a notification. Time Bombs Gone Bad On occasion, Rulemanager will report a bad time_bomb. This will typically show up in the Rulemanager log file. It may also be reported via email, if your Rulemanager…