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Tag: APIs

Replacing custom scripts with the SDK Toolkit extension

September 19, 2016 Recently, I talked about the new SDK Toolkit Extension in Dovetail Carrier, which allows for executing methods within the Dovetail SDK Toolkits, without writing any code. Once that was released, I was able to remove some custom scripts from our own production environment, and replaced them with this new SDK Toolkit extension.   Change Status This is the business rule that we has in place: Object Type Case Rule Name/Description When a customer logs a note via SelfService, change the case status to Customer Update Start Events Log Note Cancel Event None Conditions Logger = SelfService Action Title Change Status Create Activity Log Entry? true (checked) Who to Notify no one (leave empty) Start Action 0 minutes From Event Creation Using Elapsed Time Repeat    Never Message Type Command Line Message C:\Dovetail\custom\RuleManagerActions\ChgStatus\ChangeCaseStatus.bat [Object ID] 'Customer Status changed automatically due to action…

Introducing the SDK Toolkit extension in Dovetail Carrier

August 2, 2016 We recently released an updated version of Dovetail Carrier, and this version includes a new SDK Toolkit Extension. I’m super excited about this new extension – so lets get into the details. But first, a quick refresher on Dovetail Carrier.   What is Dovetail Carrier? Carrier is a flexible and customizable message handling framework for your Dovetail or Clarify CRM application. It allows the automation of virtually any internal CRM processes associated with communicating with external systems. Carrier uses messaging, a method of communication between software components or applications that enables distributed communication that is loosely coupled, to enable organizations to establish efficient dataflow between their systems.   Extensions The Carrier framework is designed to support extensions to its baseline capabilities, for implementing solutions to your organization's business needs. Extensions shipped by Dovetail have been designed to be customizable and…

Warning – There are no more bins left to pick from

January 31, 2011 Using the Pick API to reserve parts for part requests is usually one of the easier API calls made from the Logistics Toolkit. Just specify the part request and preference of picking from good or bad stock, and let the API go to work. The Pick API will continue to attempt to pick parts until it has reserved all of the inventory necessary, or run out of locations to pick from. There are three basic result paths for the Pick API: success, error, and partial success. The return codes for the API fall into these 3 areas as well. When successful, the return code is 0. When there is an error, the return code is < 0 (negative), and when there is partial success, the return code is > 0 (positive). All of the Dovetail API return codes are structured…

The Future of Amdocs Clarify

Static image June 8, 2007 How does the future look for the owner of the Amdocs Clarify CRM system?   When Amdocs acquired Clarify, it led the way in combining its specialization in billing with CRM. This was an exciting story for the industry as a whole, sparking more acquisitions, and fueling general interest in the broader integration of departments.   The story since then has been a mixed one for Amdocs customers, although the surge in CRM has led to some new integration possibilities. The upgrade path for the once-pioneering Clarify system under Amdocs has had a tortuous history, with no progression outside of the proprietary Clarify codebase, and with Amdocs moving awkwardly into thin-client experimentation. Lately the company has been developing open frameworks.   Even within the main Amdocs constituency of telecommunications, some Clarify owners have looked outside of Amdocs for help, notably with the Dovetail Software enhancements. Amdocs remains…