February 2, 2015
When a business rule fires, most of the time the result is a notification to one or more users. There's a few common ways a user can get notified - email, pager, sms/text messages, and the "notifier". Notifier means that the user gets a notification within the application itself. In the Clarify Classic Client, there is a Notifier form (Desktop - Notifier) where messages are displayed. Notify Server On the back end, Clarify uses a Notifier service/daemon, commonly referred to as the Notify Server. The Clarify Client communicates with the Notifier service using a Windows socket connection. This is notoriously buggy. It wouldn't always connect, the connection would drop, messages would get lost, etc. Often, the Notifier service would think it delivered a message to the client, and then delete the message from the database. If it didn't actually get…
Notifications in Dovetail Agent
February 2, 2015
When a business rule fires, most of the time the result is a notification to one or more users. There's a few common ways a user can get notified - email, pager, sms/text messages, and the "notifier". Notifier means that the user gets a notification within the application itself. In the Clarify Classic Client, there is a Notifier form (Desktop - Notifier) where messages are displayed. Notify Server On the back end, Clarify uses a Notifier service/daemon, commonly referred to as the Notify Server. The Clarify Client communicates with the Notifier service using a Windows socket connection. This is notoriously buggy. It wouldn't always connect, the connection would drop, messages would get lost, etc. Often, the Notifier service would think it delivered a message to the client, and then delete the message from the database. If it didn't actually get…
February 14, 2013
Are you running a Clarify version prior to Clarify 12.5? Is your Clarify database running on a version earlier than MS SQL Server 2005 or Oracle 10? With the news that MS SQL 2000 will no longer be supported by Microsoft in March, we’ve been receiving a lot of inquiries this month about our Clarify Infrastructure Upgrade Services. While we haven't marketed it as a service in the past, our team has extensive experience upgrading RDBMS Infrastructures for Clarify clients. It’s very common for organizations that have implemented Clarify over the last 20 years to lag behind on the Clarify version they are running and for good reason. Clarify upgrades are costly, time-consuming and the new features are often not the best fit for their business model. If you’re running an older version of Clarify and need to upgrade…
February 23, 2011
It's hard to miss all the changes going on in the mobile phone world lately. Every time you read the news there is something about Apple's iPhone, Google's Android or their respective ecosystems. For me it's been a validation of sorts because I was one of those guys that paid $600 for my first iPhone. Ever since then, I've been fascinated by and watched the smart phone business and things are really getting interesting. There are massive changes taking place as the incumbents struggle to adjust to new players. The stakes are huge because the market, even in its infancy, is already enormous. Having a networked computer in your pocket that is also a phone is incredibly compelling and it seems quite clear to me that it's true what many are saying, that soon smart phone users will outnumber “feature…
February 1, 2007
Through all of its evolution, Dovetail Software’s family of CRM products has embraced open standards in the process of bringing extensibility to Clarify’s proprietary code. Open-standard scripting languages such as JavaScript simplify and energize extension and integration throughout the enterprise computing environment. These languages are readily recognized by many applications, and freely employed by in-house IT departments. Standards sometimes arise first, often from a single developer or project, and afterwards get the seal of approval of a trusted authority that enables all developers to embrace the technology. This happened with JavaScript, created initially by Netscape. The same thing is happening now with Adobe’s PDF (Portable Document Format) specification, which it is currently offering for ISO standardization. Other times, standards have to be created. This is occurring now in the CRM environment as SOA (Service Oriented Architecture) continues its evolution: suggested standards begin to be discussed, and standards already accepted are…