Tag: Administrative Tasks

Refresh Cache actions in Dovetail Agent

September 16, 2016 Within Dovetail Agent, there are two different Refresh Cache actions Refresh Application Cache Refresh User Cache This post is a quick rundown of what they do and how they’re different.   Refresh Application Cache From the Admin menu, there’s a Cache option   This controls the application cache which includes schema, lists (application and user-defined), configuration items, strings, etc. When the application starts up, a bunch of information that rarely changes is cached, to improve application performance. The most common use of this is for when you change list values – both application lists (such as Case Type), and user-defined lists (such as Contact Expertise). You can edit your lists using Dovetail Admin, refresh the cache in Agent, and the updated list values will appear.   Refresh User Cache On the user Profile page, there is a Refresh Cache link.…