February 1, 2007
Through all of its evolution, Dovetail Software’s family of CRM products has embraced open standards in the process of bringing extensibility to Clarify’s proprietary code. Open-standard scripting languages such as JavaScript simplify and energize extension and integration throughout the enterprise computing environment. These languages are readily recognized by many applications, and freely employed by in-house IT departments. Standards sometimes arise first, often from a single developer or project, and afterwards get the seal of approval of a trusted authority that enables all developers to embrace the technology. This happened with JavaScript, created initially by Netscape. The same thing is happening now with Adobe’s PDF (Portable Document Format) specification, which it is currently offering for ISO standardization. Other times, standards have to be created. This is occurring now in the CRM environment as SOA (Service Oriented Architecture) continues its evolution: suggested standards begin to be discussed, and standards already accepted are…
CRM Thrives on Open Standards
February 1, 2007
Through all of its evolution, Dovetail Software’s family of CRM products has embraced open standards in the process of bringing extensibility to Clarify’s proprietary code. Open-standard scripting languages such as JavaScript simplify and energize extension and integration throughout the enterprise computing environment. These languages are readily recognized by many applications, and freely employed by in-house IT departments. Standards sometimes arise first, often from a single developer or project, and afterwards get the seal of approval of a trusted authority that enables all developers to embrace the technology. This happened with JavaScript, created initially by Netscape. The same thing is happening now with Adobe’s PDF (Portable Document Format) specification, which it is currently offering for ISO standardization. Other times, standards have to be created. This is occurring now in the CRM environment as SOA (Service Oriented Architecture) continues its evolution: suggested standards begin to be discussed, and standards already accepted are…
January 24, 2007
We had one of our developer's workstations fail on startup this week. Upon powering on, it would emit a series of beeps, and then power down.We took note of the series of beeps: 4 beeps, pause, 4 beeps, pause, 4 beeps.A call into Dell support, explain the problem, and they say they've never heard of that sequence of beeps before, so they don't know what that means. The developer even put his cell phone up to the computer and powered the PC on, so that the phone support person could hear the beeps for himself. It was very comical to observe.The phone support person schedules an onsite technician for the next day, but lets us know that he'll only be bringing enough parts to get to the BIOS screen. Additional parts may be necessary beyond that, but he won't have them…