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User CSS styles for Dovetail Mobile Agent

September 18, 2008 I recently wrote a blog post explaining how I used Stylish to make Dovetail Mobile Agent look the way I wanted it to.See here:http://blogs.dovetailsoftware.com/blogs/gsherman/archive/2008/09/17/styling-dovetail-mobile-agent-without-modifying-the-app-itself.aspxAs a reference, here's the actual Stylish/CSS code I used  @namespace url(http://www.w3.org/1999/xhtml);@-moz-document url-prefix("http://mycompany.com/mobileagent") {body{line-height:2.5em !important;padding:20px 50px 50px 50px !important;background:#666666 !important;;}h1{font-size:2em !important;}#navigation{text-align:left !important;padding:5px !important;padding-left:0px !important;}#content{min-height:500px !important;background:white !important;padding-left:20px !important;}#header h1{padding:5px !important;padding-left:20px !important;}#footer-navigation p{padding:10px !important;}#footer-navigation{background:#c5cb8d !important;}label{width:150px !important;float:left !important;font-weight:bold !important;}h3{line-height:2.5em !important;color:black!important;font-weight:bold !important;}ul{margin-left:2em !important;}a{text-decoration:underline !important;}#listings {margin-top:20px !important;}#listings ul{line-height:1em !important;}.action-navigation, #action-navigation{text-align:left !important;line-height:3em !important;}.action-link{border:none  !important;font-size:1em !important;} .action-link a, #footer-navigation  a{color:black !important;background-color:#E3EDE6 !important;padding:5px !important;border:solid 1px black !important;text-decoration:none!important;}.action-link a:hover, #footer-navigation a:hover{color:white!important;background-color:navy !important;}p{line-height:1.2em !important;}textarea{width:60% !important;;height:200px !important;;}#phone-log-form label{width:0px !important;}#phone-log-form #message{display:block !important;margin-top:45px !important;}#phone-log-form {text-align:left !important;padding:0 !important;padding-bottom:50px !important;}#call-contact {text-align:left !important;border:none !important;padding-left:0px !important;}#case-title {text-align:left !important;}#case-title:before {content:"Case Title: ";}#assign-case, #find-employee,  #employee-listing{text-align:left !important;}#dispatch-case, #find-queue, #queue-listing, #employee-listing{text-align:left !important;font-size:1.1em !important;line-height:1.5em !important;}.case-listing{padding:5px !important;border-bottom:none !important;}.even{  background-color: #eee !important;}.action-link{visibility:hidden !important;}.action-link a{visibility:visible !important;}b{display:none !important;}#search-form label{width:100px !important;}#search-ui ,#search-instructions {text-align:left !important;}#search-announcement, #search-result-details{background-color:#E3EDE6 !important;}#searchResults hr{display:none !important;}.search-results-summary {border-bottom:none !important;}}

Close Case with Resolution

July 10, 2007 Allows a user to select a resolution, and press the quick close button. The case will be closed without a form, but the resolution will be properly applied.http://www.dovetailsoftware.com/download/connections2001/close_res.zipGary ShermanDovetail Softwaregary@dovetailsoftware.com512-418-2905 x105www.dovetailsoftware.com

Useful ADP routines

A set of useful ClearBasic routines that will read and return data from the ADP tables:1) Clarify schema revision2) Table name from number3) Table number from name4) Is a number a table or a view5) Get target table from relation6) All fields for a table7) All relations for a tablehttp://www.dovetailsoftware.com/download/connections2002/adp.zip--------------------Marty SirkinDovetail Software(512) 418-2905 x101marty@dovetailsoftware.comhttp://www.dovetailsoftware.com

Contact Drill-down from site form

Drill down to contacts from the grid on the site form.http://www.dovetailsoftware.com/download/connections2002/cont_drill.zip--------------------Marty SirkinDovetail Software(512) 418-2905 x101marty@dovetailsoftware.comhttp://www.dovetailsoftware.com

Delay business rules

Delay and re-start business rules for any reason in Clarify.http://www.dovetailsoftware.com/download/connections2002/delay_br.zip--------------------Marty SirkinDovetail Software(512) 418-2905 x101marty@dovetailsoftware.comhttp://www.dovetailsoftware.com

ClearSupport Transitions

Administer and use status transitions for objects in ClearSupporthttp://www.dovetailsoftware.com/download/connections2002/trans_cs.zip--------------------Marty SirkinDovetail Software(512) 418-2905 x101marty@dovetailsoftware.comhttp://www.dovetailsoftware.com

Working case customization

Allow users to mark a case as "being worked". All other users can see who is working it. When completed, mark case as "not being worked." Independent of case ownership.http://www.dovetailsoftware.com/download/connections2002/working_case.zip--------------------Marty SirkinDovetail Software(512) 418-2905 x101marty@dovetailsoftware.comhttp://www.dovetailsoftware.com

Auto-login and integrated security

Sample clarify.env files for auto-login, and integrated security for MS SQL Server.http://www.dovetailsoftware.com/download/connections2001/integrated.zip--------------------Marty SirkinDovetail Software(512) 418-2905 x101marty@dovetailsoftware.comhttp://www.dovetailsoftware.com

Modal/modeless forms

Examples of how to have both modal and modeless forms in Clarify.http://www.dovetailsoftware.com/download/connections2001/modal.zip--------------------Marty SirkinDovetail Software(512) 418-2905 x101marty@dovetailsoftware.comhttp://www.dovetailsoftware.com