Tag: clarify amdocs

Using the fcSDK in PowerShell

April 25, 2007 Years ago, if I wanted to "script" Clarify [formerly linked to www.myclarify.com which no longer exists], I would use UNIX shell scripts, including UNIX mini languages such as sed and awk, that would create dat files that could be imported with dataex. When ClearBasic was introduced, we also got cbbatch, which was a command line interpreter for ClearBasic, so we could script Clarify using CB. When we (First Choice Software) introduced FCFL (First Choice Foundation Library), which was a set of COM objects, we could script using VBScript or JavaScript making COM calls. Same story for the fcSDK. Although the fcSDK is all native .NET, it also exposed a COM interface, so we could still do scripting as we did with FCFL, but we didn't have all of the .NET capabilities of fcSDK. But now, with the availability of PowerShell, we…

Dovetail Software is Hiring

March 29, 2007 Dovetail Software is now hiring for the following positions: Clarify Developer Technical Support Engineer/Junior Developer Agile Software Developers Clarify Developer We're looking for talented, motivated individuals to contribute to the development of our existing Clarify-based applications. Experience with Clarify/Amdocs products is required, and experience with Dovetail/First Choice products is preferred. Web development experience is required, including ASP, HTML, CSS, and JavaScript. Email us and tell us why you’d make a great addition to our team: tech-jobs@dovetailsoftware.com Technical Support/Junior Developer We're looking for individuals who are committed to wowing customers on a daily basis to be part of our technical support staff. Our support is one of our strengths as an organization, and a big part of our reputation. In addition to support responsibilities, you will have the opportunity to work with other members of our development staff to enhance our existing product…

Extending SuperEmailClerk.NET to call your own APIs

March 20, 2007 SuperEmailClerk.NET (SEC.NET), when running in API Invoke mode, will invoke requested APIs and return the results in a reply email. SEC.NET can be configured to execute API toolkits purchased from Dovetail Software, such as the ClearSupport toolkit, or custom-built APIs. This post will walk through creating a custom API in .NET that can be invoked by SEC.NET. The example will be a CreateAddress method. Even though there is an existing CreateAddress method in our Interfaces toolkit, we chose this as an example because it illustrates how to use the AdditionalFields property of the Toolkit Setup objects, which allows you to re-use our toolkits, but with an unlimited number of additional fields being set. Overview of the steps involved: Create a SecApiInvokeExample class with a CreateAddress method Create a SecApiInvokeExampleTests class for our tests Create the tags and subtags and add these to the…

Using Microsoft Full-Text Search within Dovetail applications

March 13, 2007 For years, Clarify has used the full-text search engine from Fulcrum (now Hummingbird OpenText) to allow full text searches in its applications. This was important back in the day, since the database vendors didn't offer good solutions to this problem. Now they do. A couple years ago, as we started expanding our knowledgebase, we had the need to perform full-text searches. However, we preferred to stay away from the Fulcrum/Hummingbird product, mostly because of how Clarify integrated with it. Corrupted indexes, huge amounts of time to create/re-create indexes, and having to setup cron jobs to schedule index runs, were just a few of the problems I ran into on previous implementations. As we used Microsoft SQL Server as our database platform, we decided to use the FTS engine that is bundled with SQL Server, and we've been happy with the result.…

Uniqueness of Relation Names

Here's an interesting scenario that we recently ran into when developing our SchemaEditor application for Clarify. In Clarify, the rule is that relation names must be unique within a table, which makes sense. For example, I cannot have two relations named case2site on the case table. The schema editing tools (ddcomp, DD Editor, Dovetail SchemaEditor) will disallow this. But there is no problem having case2site on the case table and case2site on the subcase table (although it's a bad naming convention, it's not illegal). However, in Microsoft SQL Server databases, Clarify creates relate stored procedures for relations. For example, the following relation: case2subcase OTM subcaseINV_REL=subcase2case COMMENT="Subcases originated from the case" will produce the following stored proc: create procedure rl_case2subcase( @case1 int, @subcase2 int) as update table_subcase set subcase2case = @case1 where objid=@subcase2 How and where do these stored procs get used?…

Yank Notifications via Email

January 16, 2007 Clarify's Business Rules + RuleManager is a pretty robust and generic event processing system. Admins/BAs configure rules for who to notify and when, and each user can even decide how they want to be notified (email, pager, within the app itself (the Integrated Notifier), etc.). Most of us here at Dovetail use email as our notification preference. I don't believe any of us the integrated Notifier.There has always been one desired business rule that I couldn't make work with the existing Clarify infrastructure - yank notifications by email.Note: in later versions of Clarify, Yank has been renamed to Retrieve. After many years of snickering over the term Yank, it's just now a natural part of my vocabulary. But I digress...For example, if someone yanks a case from me, I would like to get notified that it happened. And I want the notification to…

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