Clarify Solutions | Dovetail Software

Dovetail for Clarify

Dovetail solutions for Amdocs Clarify customers deliver cost-effective functionality enhancements and technical support.
Here’s what we can do:

Modernize your Clarify System

Breathe new life into your Clarify system through expanded methods of deployment, increased functionality, simplified customization and administration, and lower costs.

Services for your Clarify System

Leverage Dovetail's extensive knowledge and expertise through our many services that will extend the life of your Clarify investment and deliver significant cost savings.

Support your Clarify System

Receive fast, responsive and highly-skilled, third-party support for any version of Clarify that goes far beyond timely, helpful responses to support tickets.


Dovetail has everything successfully indexed and “search” features is a big hit with the users.

Gary Storey, Dovetail Systems Administrator | Macy’s

The rollout of Dovetail mobile is a huge win for the Field Agents. Dovetail Seeker has also been a huge win. It’s great to be able to redirect customers to the site knowing they can search and find answers to their questions. The volume to the call center has dropped substantially.

Eddie Surabian, Manager of Help Desk | Pulte Homes

We couldn’t be happier with our decision. My advice for any Clarify thick client users looking to replace or upgrade their systems is to work with Dovetail Software.

David Nunnally, Business Control Systems Team Lead | Command Alkon

We could not be more pleased to have this strategic partnership and the quality support that Dovetail’s staff provides.

Shawn Zudal, VP of M.I.S. | Micros

Our newfound ability to expose customer data to other parts of the enterprise using Dovetail is awesome – there is no way we could have done this with Amdocs.

Darcy Roessler, Project Manager | Best Buy

Dovetail provided the quickest way to achieve our objectives, in part because it removed the need to re-engineer Clarify, which would have added a lot of time and cost to the project.

Neal Cao, Applications Development Manager | Akibia

I want to thank Gary of Dovetail for expeditiously examining the problem and providing a quick resolution.

Andrew Szendey, Programs Manager | Global Customer Care

It has been an absolute pleasure to work with Dovetail. Our relationship has been wonderful since Day #1 and continues to strengthen. Thank you for being a true partner with H&R Block. I consider our relationship to be among the best I have with any IT vendor I work with (and I work with over 500!).

John Meiers, Sourcing Leader | H&R Block

Migrating from our outdated platform to Dovetail Support Suite has been a tremendous upgrade for us, providing benefits across multiple areas of our business. We realized an immediate 50% reduction in IT maintenance expenses around our CRM platform after deploying Dovetail’s browser-based client architecture.

Stephen Stark, President | USIC

A big part of the reason Therma-Wave chose Dovetail was value. We were paying too much money for the quality of the service and support we received with our previous vendor. It took a lot of persistence to find anyone who had the expertise to help with our problems.

Kristina Pereyra, Enterprise Wide Programmer Analyst | Therma-Wave

Dovetail Software offered us a cost-effective and efficient solution that seamlessly integrates with our IFO initiative and Fast-Track Services.

Barbara Switzer, Senior Manager of Applications Programming | Global Crossing

Dovetail enabled us to easily and inexpensively connect our SAP applications and free up resources to deliver ongoing value rather than focus on middleware.

Steve Lucchesi, Senior IT Director | Intuitive Surgical

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