Search for Clarify
Powerful Text Search with a Familiar Interface
Dovetail Search for Clarify allows agents to search Clarify data using a powerful and familiar search interface from within the Clarify Classic Client. It works with Dovetail Seeker to provide powerful full-text search capabilities.
Key Features
- Easy-to-use interface for searching with the Clarify Classic Client.
- Search results are displayed in a simple, intuitive format.
- All data in the database is searchable, such as customers, case history, and solutions.
- File attachments, such as case and subcase attachments, are searchable.
- External documents, such as documentation, technical bulletins, and whitepapers, are searchable.
Key Benefits
- Searching is simple: Users only need to use a standard search box and “go” button.
- Better performance: Fewer direct queries are made to the database, improving system performance.
- Up-to-Date Search Indexes: Users have access the latest information at all times.
- Indexed Content across the Organization: Agents or customers (through self -service) can locate desired information with a single search, regardless of content location.
- Integrated Search: Integrations into custom applications and websites are simple.
Extensibility
Dovetail Search can easily be configured to search additional and custom fields, as well as object in the system, which is handled automatically without modification.
How it Fits Together
Dovetail Search for Clarify is compatible with the following:
- Clarify 7 through Clarify 12.x
- Amdocs 6.x
- Amdocs 7.x
Dovetail has everything successfully indexed and the “search” feature is a big hit with the users.