Connect Anytime, Anywhere
Dovetail Mobile is a simple web application that supports all contemporary smart phone browsers and provides basic casework Clarify functionality, putting the power of Clarify in the hands of mobile users.
- Timely, autonomous access to critical information and workflow from anywhere and at any time.
- Field services personnel, sales representatives, senior management, support personnel, and supply and distribution partners can make better, more informed decisions as well as conduct routine case work from the field without having to contact your home office.
- Improved support organization responsiveness and overall customer satisfaction.
Dovetail Mobile works with any modern browser-enabled phone or tablet, including iPhones, iPads, Android, Windows, and Blackberry devices.
- Case and Subcase Management: Complete Case functionality, including Create, Update, Log Notes, Log Phone Notes, and Send Email.
- Case and Subcase Workflow: Accept, Assign, Dispatch, Yank, Change Status, Close, and Reopen Cases and Subcases.
- Knowledge Management: Search for and view solutions, link and unlink solutions to cases, and email solutions to contacts.
- Search: A simple and familiar search interface makes it easy to search cases, subcases, solutions, contacts, and attachments.
The rollout of Dovetail mobile is a huge win for the Field Agents. Dovetail Seeker has also been a huge win. It’s great to be able to redirect customers to the site knowing they can search and find answers to their questions. The volume to the call center has dropped substantially.