When employees are notified as part of a business rule action, the notification method is determined by the employee’s notification preference.
The default notification methods are:
EmailNotifierForward to my SupervisorTone PagerText PagerDigital PagerNone
Dovetail Rulemanager recently added support for one additional option: SMS
An SMS notification will send an SMS message (text message) to an employee’s configured device, typically their mobile phone.
Users can set their notification preferences for SMS, just like any other preference.
Couldn’t we do this before?
In the past, if you wanted to send SMS messages, we would typically use a custom replacement paging application for Rulemanager. This custom script would call into a 3rd party web service, or use the cell provider’s email to SMS gateway. These solutions all required …
Notifications and escalations generated by Rulemanager are an integral component of the Clarify/Dovetail system. Traditionally, email and in-application notifications are the most common notification delivery mechanisms. Digital pagers were popular years ago, but are pretty much non-existent today.
With mobile devices (iPhones, Windows Mobile, BlackBerrys, etc.) becoming almost ubiquitous, we can look to using these devices for notification delivery. And they all share a common communication platform – SMS. SMS (Short Message Service) is commonly referred to as text messaging.
So let’s look at how we can use SMS as a delivery mechanism.
If we don’t want to be coupled to a service like Twitter (which doesn’t have guaranteed delivery, SLAs, etc.), we can use a very …