REQUEST A DEMO

Tag: Seeker

Customizing Seeker: Indexing and Searching Custom Objects

August 15, 2008 In previous posts, we've covered the basics of Seeker, along with searching custom attributes of an object (such as case.x_notes).Continuing on, lets look at how to index and search custom objects.In our environment, we keep track of the software license keys that we send to our customers, and we do this in our Dovetail system.This is an entirely custom object, so this will make a great example.The License Key TableUsing BOLT, we can quickly see what this table looks like:We need to know the database table information so we can modify the documentSpecifications.xml file. Modify the documentSpecifications.xml fileSeek.exe is the application that performs the actual indexing. The documentSpecifications.xml is the configuration file that seek.exe uses so that it knows what to index.The documentSpecifications.xml file consists of many dovetailDocumentSpecifications. For example, there is a specification for case, one for subcase, one for…

Customizing Seeker: Searching custom data

July 30, 2008 In a previous post, I covered some details on Seeker - our full-text search engine, along with its integration with applications, such as Dovetail Agent. One of the other things I really like about Seeker is its extensibility. Via configuration, Seeker can easily be extended to search additional (including custom) fields (such as a custom field on the case or solution). Here we'll cover that scenario. Modify the documentSpecifications.xml file Seek.exe is the application that performs the actual indexing. The documentSpecifications.xml is the configuration file that seek.exe uses so that it knows what to index. The documentSpecifications.xml file consists of many dovetailDocumentSpecifications. For example, there is a specification for case, one for subcase, one for solution, etc. The contents section determines what columns are searched. For example, the baseline contents for the case object includes id_number, title, and case_history: <contents>…

Search your Clarify/Dovetail data

July 28, 2008 Dovetail Seeker is our search engine for Clarify/Dovetail. One of the things I really like about Seeker is that its easy to take advantage of its search results from different applications. Because Seeker is a web service, its relatively easy to have applications use this search service. For example, we've added Search capabilities to Dovetail Agent and to Dovetail SelfService. We've also added Search to our external website, and Search can also be added to the Clarify Classic Client.  Many applications can use the same instance of Seeker for searching:     Request/Response Each of these applications simply make an HTTP request to Dovetail Seeker, and the results are returned in a JSON format. JSON (JavaScript Object Notation) is a lightweight data-interchange format that is easy for humans to read and write, and also easy for machines to parse and…
    class='wp-pagenavi' role='navigation'>
  • 1
  • 2