notifications
Gary Sherman
August 15, 2017

When employees are notified as part of a business rule action, the notification method is determined by the employee’s notification preference.

 

The default notification methods are:

EmailNotifierForward to my SupervisorTone PagerText PagerDigital PagerNone

Dovetail Rulemanager recently added support for one additional option: SMS

An SMS notification will send an SMS message (text message) to an employee’s configured device, typically their mobile phone.

 

 

Users can set their notification preferences for SMS, just like any other preference.

Couldn’t we do this before?

In the past, if you wanted to send SMS messages, we would typically use a custom replacement paging application for Rulemanager. This custom script would call into a 3rd party web service, or  use the cell provider’s email to SMS gateway. These solutions all required


Gary Sherman
February 5, 2015

One of the newer features in Dovetail Agent is broadcasts. A broadcast is used to communicate a message to all users.

Broadcasts appear in the user’s notification drawer – along with Notifier messages (such as from business rules).

broadcast

Notice the megaphone icon which helps identify it as a broadcast.

Examples

What are a few examples of where you might use broadcasts?

The system will be going down tonight at 5:00 PM for maintenance. If a customer calls about the special holiday promotion, here’s what you need to know. This app has been updated to a new version. Outgoing shipments will be delayed because of the snow storm. Or whatever other message you want to send to your users. Properties

Broadcast messages


Gary Sherman
February 2, 2015

When a business rule fires, most of the time the result is a notification to one or more users. There’s a few common ways a user can get notified – email, pager, sms/text messages, and the “notifier”.

Notifier means that the user gets a notification within the application itself.

In the Clarify Classic Client, there is a Notifier form (Desktop – Notifier) where messages are displayed.

notifier

Notify Server

On the back end, Clarify uses  a Notifier service/daemon, commonly referred to as the Notify Server. The Clarify Client communicates with the Notifier service using a Windows socket connection.

This is notoriously buggy. It wouldn’t always connect, the connection would drop, messages would get lost, etc. Often, the Notifier service would think it


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