May 15, 2007
Knowledge only works when it’s in motion – being consumed, or expressed, or else being analyzed, sorted and ordered. The data components of knowledge arise out of motion, and are captured by information systems. The greatest technical challenge for the development of enterprise-wide knowledge management lies with integration of legacy systems and newer information tools. Key tools in this effort are ETL products. ETL (extract, transform and load) refers to the extraction of data from active systems, classically for importation into a data warehouse for cleansing and (re)processing, but generally for any reason, such as a mashup or entry into another application for further recalculation on the fly. “the reality of BI for most enterprises is far murkier, with massive investments in technology for data warehousing, data integration, and analytics, but payoffs that are sparse or hard to calculate. What’s needed, experts agree,…
May 29, 2007
John Ragsdale points us to noHold, which is a more conversational form of web SelfService. A dialog is much more engaging than search results. And you can easily escalate your question to a support agent at any time. Linksys' implementation is pretty slick. From www.linksys.com, click on Technical Support, then Ask Linksys. I especially like their abundant use of screenshots in the resulting articles. I tend to grok things much better with screenshots as opposed to straight text.