Within Dovetail Agent, you can perform batch actions on a set of items without having to re-query or re-select the items.
For example, I can select a set of cases that are in a queue, accept them all, log a note to all of them, and then close them all – without having to re-query or re-select the set.
In older releases, after you accepted the cases, the grid would automatically refresh, and those cases would disappear from the grid (since they’re no longer in the queue).
We recently enhanced this functionality, adding an “Automatic Grid Refresh” user preference that controls whether the grid is automatically refreshed or not after a batch action is performed.
When disabled, the console grid will not refresh automatically after an action. This allows for multiple actions before refreshing the grid. A Refresh Results button will appear in this situation, allowing you to quickly refresh the grid results when you’re ready to do so.
Here’s a quick video that demonstrates this new functionality.
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