Migrating from our outdated platform to Dovetail Support Suite has been a tremendous upgrade for us, providing benefits across multiple areas of our business. We realized an immediate 50% reduction in IT maintenance expenses around our CRM platform after deploying Dovetail’s browser-based client architecture.
We couldn’t be happier with our decision. Dovetail enabled us to do away with using and supporting Citrix for all of our remote users. The SDK has allowed us a level of customization and integration capabilities that we had never had before and in my position, that is huge. My advice for any Clarify thick client users looking to replace or upgrade their systems is to work with Dovetail Software.