Kent Valentine

Posts by Kent Valentine:

Kent Valentine
July 25, 2016

Task Manager for Clarify

I decided to write this to help me get my head around the business end of our new Task Manager product for Clarify. Gary Sherman has put together several posts recently:

Dovetail Task Manager IntroductionCreating Custom Tasks for Dovetail Task ManagerTask Manager Trick: Properties with Static Text & a Case Property

Each of these posts does a great job explaining the technical merits of Dovetail Task Manager, but I felt like I needed to run through some more real-life scenarios to fully understand it. Hopefully, you will find some value here too.

The Ease of Task Manager

It turns out, it’s not really that hard to understand. If you have a business process with multiple activities that could be handled independently of one another, Task Manager makes it easy to set up and maintain. If you have several

Kent Valentine
June 28, 2016

A Great CRM Platform

This blog entry is for all the stakeholders who rely on or must support Amdocs Clarify systems. If you are like most, you have probably spent years searching for a better way forward than the one Amdocs offers. Years…because it’s a tough application to replace.

In its day, as we all know, Clarify was a great CRM platform for a variety of business types because it was so versatile. But the technology is old and with every year that passes, it becomes harder to find people with the skills needed to keep it in good shape. This unfortunate situation usually leads to an insidious decline in utility and reliability until a breaking point is reached; a tiger team checks out options which yields nothing palatable; more struggles, higher overhead, worsened utility until another breaking point is reached (even

Kent Valentine
February 28, 2011

With Dovetail expanding our business to include a focus on support solutions for HR organizations I’ve spent some time thinking about how our software would be beneficial to HR and how best to articulate my points. Here are my thoughts so far.

Dovetail Software is ideal for any HR organization that is looking to operate more efficiently, provide a higher quality of service, and/or better understand the needs and wishes of the work force they serve. The system has many technical merits, but for this article I’m going to stick with high level concepts that will hopefully have meaning to the non-technical crowd.

The use of Support Suite for HR will provide a means for Management to:

Simplify the job for HR staff advisors
Making it easy for your staff to organize their work and get the information they need

Kent Valentine
February 23, 2011


It’s hard to miss all the changes going on in the mobile phone world lately. Every time you read the news there is something about Apple’s iPhone, Google’s Android or their respective ecosystems. For me it’s been a validation of sorts because I was one of those guys that paid $600 for my first iPhone.

Ever since then, I’ve been fascinated by and watched the smart phone business and things are really getting interesting. There are massive changes taking place as the incumbents struggle to adjust to new players. The stakes are huge because the market, even in its infancy, is already enormous. Having a networked computer in your pocket that is also a phone is incredibly compelling and it seems quite clear to me that it’s true what many are saying, that soon smart phone users will

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