Posts by Gary Sherman:
This week we released Dovetail Agent version 7. Here’s a quick rundown of the major changes.
Logistics customers will be happy to know that we’ve brought Part Request functionality into our latest Dovetail Agent platform. This includes: Create and Edit Part Request Headers and Part Request Details Part Request Workflow operations: Accept,Assign,Dispatch,Forward,Reject,Yank,Close,Reopen Part Request Actions: Create New Part Request, Replicate Part Request Part Requests are available in My Work, Queries, Recent Items, and Search Part Request Header
Part Request Detail
Batch Actions – Change Status and Log Notes
Change Status and Log Note are now available as batch actions, making it easy to log a …
When we have to insert, update, or delete data, DIET (Dovetail ArchiveManager) is often the tool of choice.
Updating an object
Typically, when we want to update some data, we just need to define its uniqueness properly.
For example, if I wanted to update a business rule property name, I could define its uniqueness as a combination of its object type + name.
OBJECT TYPE="prop_name", NAME="commitment case id"
obj_type=30; /* object type 30 = commit_log */
END_OBJECT NAME="commitment case id"
If I used DIET to import this file, and this prop_name record didn’t exist in the database, then it would do an INSERT, which would create this prop_name record.
If I used DIET to import this file, and this prop_name record did exist in the database, then it would do an UPDATE, which would update the existing prop_name record. This would allow me to update the path or max length of that rule …
This week we released Dovetail Agent version 6. Here’s a quick rundown of the major changes.
Faster all around
We’ve improved performance throughout the application, both on the front and back-end.
On the back-end, we’ve upgraded our major infrastructure components (including FUBU MVC, StructureMap, and Dovetail SDK), which improves the application startup time, as well as improves the time to process every request. We’ve also made improvements to the SQL generation module, which improves the performance of many database queries. In addition, queries are no longer executed on items without any relevant filters, which means fewer queries and better overall performance.
On the front-end, Dovetail Agent is now a true SPA (Single Page Application), which means navigating through the application is much faster. There are less requests from the client to the server, and …
Our Dovetail Agent app is supported on Chrome, Firefox, and Internet Explorer. Since Chrome and Firefox auto-update, users are typically on the most current version.
IE is a different story, which pretty much all of us in the tech community are well aware. Continuing to support older versions of IE is more and more difficult. But, we are sensitive to the challenges of upgrading IE in enterprise environments. For Dovetail Agent, we support IE 9, 10, and 11. IE 9 has its challenges for sure.
Many organizations have stopped supporting older versions of IE, including Google. And Microsoft recently announced that they were dropping support of older versions of IE.
Some smart folks right there. We created some good stuff that is still in use by many companies today.
And checkout that scrum board!
When Dovetail Rulemanager has a problem processing a business rule for some reason, it logs the problem. We can use these logs to help determine exactly what the problem is, and how to fix it.
We’ll walk through an example on troubleshooting a specific issue.
In this scenario, Rulemanager logged an error:
2015-06-12 10:23:07 [Consumer7] ERROR
FChoice.RuleManager.OperandException – FChoice.RuleManager.OperandException: (-1)
Invalid operand format for an IsIn operator.
It looks like there was a problem with a rule condition that uses an IsIn operator. So how do we know which rule this is referring to? There may be hundreds of rules in the system.
All of the needed information is contained in the log file. But since Rulemanager is a super busy application, and it’s multi-threaded, the logs contain a LOT of information.
In a log file …
A common fixture in our apps is the ubiquitous search box. It’s available in Dovetail Agent, Dovetail Mobile, Dovetail Agent Lite, and Dovetail SelfService. It’s even available for the Clarify Classic Client.
The heavy lifting for search is all handled on the back end by the Dovetail Seeker application. But the front-end is what users interact with, so we’ll cover that here.
On the surface, it’s pretty easy to use – put in some search terms and find what you’re looking for. But there’s a lot more power available, and I wanted to touch on …
Back when we were still First Choice Software – our 10-year anniversary coffee mugs.
And it’s been 10 years since then, which means we’ve now been around as a company for 20 years!
Guess it’s time for some updated company swag.
Adding files to an item in Dovetail Agent is a pretty common activity.
File attachments are supported on the following items:
cases subcases solutions contracts site parts accounts
We’ve made it super easy to add a file, which uploads it to the server and “attaches” it to the item. File attachments are stored in a common location on the server.
Gone are the days of file attachments in the Clarify Classic Client where a file attachment resided on someone’s C drive, and couldn’t be accessed by anyone except the user who added the file attachment.
On each item, there’s a Files tab. Click on the tab, then click the + on the tab header. (From a development standpoint, we commonly refer to this as our plus-one pattern, where you click the plus sign to …
Occasionally we get requests about closing a bunch of cases at once. Some people refer to it as a “mass case closing”, others use the term “batch case close”. Whatever you call it, it’s easy to do in Dovetail Agent.
This request comes up when a bunch of test cases get created, or if a customer goes out of support, or a bad email loop creates cases by mistake, or a myriad of other reasons.
Find the cases you want to close
First step – create a query for the cases you want to close.
I want open cases created in the last 365 days with the word “test” in the title.
So, I created a query with 4 filters:
Condition Starts with Open Item Type Is Equal To case Created within last (days) 365 Title Contains …